Frequently Asked Questions
How long will my pieces take to make?
All our pieces are made by Esmy in our little london workshop so please allow 2-3 weeks for orders to be despatched.
Bespoke orders can take about 6-8 weeks once deposit has been paid. If you need anything by a particular date, please get in touch and we will try our best to accomodate.
What metals are your jewellery made from?
We use recycled gold and silver. We believe that sustainability and trying to keep an ethical jewellery practice is important. This is an aspect of our brand that we hope to continue to build in the future.
Do you make bespoke engagement and wedding rings?
Yes we do - visit our bespoke page to see our process. Please note that all our commissions require a 50% deposit.
Do you sell gold plated jewellery?
Our pieces are usually made from solid gold and silver. However, we can gold-plate any of our silver pieces upon request and subject to an extra charge. Please email us if you would like a gold-plated piece of our jewellery.
Delivery and Refunds
How long will my order take to ship ?
We offer both standard UK shipping (3-5 business days) and next day delivery. UK Delivery is free for orders over £150. For international orders, shipping takes 3-5 business days to Europe and 5-7 business days to the rest of the world.
​
Disclaimer: Due to the current situation with COVID-19, there may be delays in deliveries with the couriers so please be mindful that some orders can take longer than usual.
Do you accept returns?
We currently do not accept returns on orders unless in an unfortunate circumstance where the item is received damaged.